FAQ's
Frequently asked questions
01
How do I book?
To book, please send an email with your contact details, items that you would like to hire and preferred hire date. We will contact you ASAP to confirm availability, send a quote, finalise details and payment.
It is a 25% non-refundable deposit to secure and confirm your booking. Balance is due 7 days prior to the collection date.
Early booking and payment of your deposit will guarantee that you get the items that you need. We advise that you book as soon as you can.
02
Collections & returns
Standard hire is 3 days over the weekend. Unless prior arranged, collection is by appointment only on a Friday from our home studio in Berryfields, Richmond between 10am and 5pm. Items must be returned back by 5pm on Monday unless arranged prior.
03
Hire length
The items have a standard 3 day hire period. The item price is for a 1 day hire period. (E.g the fee is the same for 1 day or 3 days).
04
Can you deliver, pick up and set up?
Yes - we can deliver, collect and/or set up for an additional cost based on your location. Please contact us to enquire.
05
DIY set ups
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All hire items are DIY sets that are designed to give you a quick but stunning set up for your event. All the hire items are easily assembled and dissembled within minutes. We can set up on request for an additional cost if required.
06
Do you have a minimum spend?
No, we currently don't require a minimum spend.
07
Can someone collect/return a hire item for me?
Yes, but the hire items are the responsibility of the hirer including collections, returns, missing or damaged items.